In light of the ongoing COVID-19 crisis, Emirates Airlines' regular flight schedule which was supposed to resume in May 2020, has now been postponed to the third quarter of the year. The regular flight schedule has been updated on the Emirates website to reflect a potential relaunch in July 2020.
However, the limited special passenger flights outbound from the UAE are still in place. These flights to specific destinations, and countries whose borders have not been closed, are operational for UAE residents and tourists who wish to return to their home countries amid the pandemic.
For individuals who had booked EK flights in advance, before 31 May 2020 for travel up to 31 August 2020, these tickets will be automatically extended for 760 days. “The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation. We understand that explaining and unravelling all of that is confusing and frustrating for customers. The COVID-19 pandemic is unprecedented for everyone, and we’d like to thank our customers and trade partners for their patience, understanding and support as we work through this period to ensure our policies are not only customer-friendly, but also in line with regulatory requirements,” said Adnan Kazim, Chief Commercial Officer of Emirates.
Emirates puts customers first with flexible COVID-19 waiver policies. Keep your tickets for 760 days, get travel vouchers valid for 2 years or get full refunds. We’re with you every step of the way. https://t.co/RpYsomYizI pic.twitter.com/oWGWJXJJAW— Emirates Airline (@emirates) April 14, 2020
Emirates has also declared that they are prioritising the health and safety of its employees and passengers by providing all staff members, on-ground and onboard, with protective masks and gloves along with protective suits to be worn over their uniforms. The decision had been made as an additional precautionary measure to prevent the spread of the novel coronavirus which has now infected over 2.5 million people worldwide.
Photos: Courtesy of Jason Lloyd-Evans and Twitter @EmiratesAirline