A round of applause - and a huge sigh of relief - about the decision to reopen spas in Dubai. Here are the answers to your most important questions - after "How soon can I book my massage?"
Do I have to book in advance?
Yes. Treatments are strictly by appointments and only clients receiving the treatment can enter the spa, and should arrive as close to their appointment time as possible. Appointments should allow enough time between clients to implement new cleaning and disinfecting protocol and limit crowding. Visitors are encouraged to sanitise their shoes and belongings including bags on arrival.
What measures are in place if a client has suspected coronavirus?
All staff, guests, clients, or anyone entering the spa must go through temperature screening. If temperature was equal or above 37.5˚C, you will be denied entry.
How safe is my massage?
Your treatment room and equipment such as hot stones and massage rollers, must cleaned and disinfected after each use and between clients - one would hope this isn't a new measure. Face cradles should be cleaned and disinfected after each client and covers or linen must be changed. Frequently shared ephemera that's difficult to clean such magazines - boo! - and reusable refreshing hand towels should be removed. Towels, blankets and pillows, bedsheets must be changed between clients, and washed and sanitised as per Dubai Municipality guidelines. Disposable bed covers will be provided and changed between clients. Disposable wooden sticks should be used while applying creams and scrubs.
Can I use the changing rooms?
Yes. Showering facilities, lockers and changing rooms are in use providing they're cleaned and sanitised after every client or at a minimum once every hour, and social distancing must be maintained at all times in these areas. If spas are unable to maintain the strict cleaning, sanitisation regimes, and social distancing rules then changing rooms must be closed. Each locker should contain individually wrapped amenity kits. Shared amenity kits in the changing area must be removed and only provided to clients upon request. All skincare bottles and products used must be sprayed and sanitised after each treatment, and where possible single-use products to be provided.
Can I use the sauna?
No. Steam rooms, saunas, inhalation rooms, ice rooms, Jacuzzis, hot baths, Moroccan baths and Turkish hammams are also off limits.
Can I order food
Yes and expect it to be served in disposable or single-use utensils and containers.
What happens if one of my therapists is diagnosed with coronavirus?
If anyone of the staff was confirmed positive according to a COVID-19 PCR test by an accredited facility, they are not to return unless they are granted a medical certificate (clearance certificate) endorsed by DHA stating that they are discharged from isolation.
What happens if one of the other clients is diagnosed with coronavirus?
If a case of illness is detected amongst visitors or staff presenting COVID19 symptoms such as fever over 37.5˚C, cough, myalgia or fatigue, shortness of breath, sore throat, runny nose, diarrhea and nausea, headache, or loss of sense of smell or taste, DHA hotline number 800342 should be contacted by the facility.
Can I pay by cash?
Contactless payments to be encouraged, yet cash payments are allowed.