Engy has just finished reading Crucial Conversations by Al Switzler, Joseph Grenny, and Ron McMillan, although she states that she doesn’t usually read books that are in any way categorised as self-help. “I'm quite a peaceful person myself and I don’t always confront unless it's necessary,” reveals Engy.
“I do sometimes however, find it difficult to understand how and why people are thinking and reacting in certain conversations. So, this book addresses these things, the types of personalities, the types of coping mechanisms, and how people handle stress in conversation. I actually think everybody should read this book as it really is quite a useful tool.”
Crucial Conversations by Al Switzler, Joseph Grenny, and Ron McMillan, available at Amazon